In the fast-paced world of dental service organizations (DSOs), staying ahead of technological advancements is crucial for growth and efficiency. Recently, Amol Nirgudkar, CEO of Patient Prism, interviewed Kyle Surratt, Chief Business Officer at The Jetty Group, a leading IT consulting and implementation firm. Kyle shared his expertise on how DSOs can optimize their IT infrastructure, reduce costs, and scale effectively.
The Genesis of The Jetty Group
Kyle Surratt explained that The Jetty Group was founded to address the rapid advancements in technology that many businesses, including DSOs, struggle to keep up with. The Jetty Group aims to help these organizations use technology to solve business problems, create efficiencies, and transform IT from a cost center into a business driver.
Assessment and Optimization Process
When a group practice with multiple locations approaches The Jetty Group, the process begins with a comprehensive assessment. This involves understanding the current IT setup, identifying issues, and proposing solutions. The assessment covers various aspects, from network optimization to cybersecurity, ensuring a holistic approach to IT management.
Key Steps in the Assessment Process:
- Network Optimization: Aggregating network spend to save costs by negotiating better deals with providers.
- Platform Implementation: Introducing advanced platforms like phone and contact center systems that provide actionable data for better business decisions.
- Cybersecurity and HIPAA Compliance: Identifying and addressing gaps in cybersecurity to ensure compliance and protect sensitive data.
Building a Scalable DSO Platform
Kyle emphasized the importance of building a cohesive IT platform that allows a DSO to scale smoothly. By consolidating IT infrastructure across multiple locations, DSOs can present themselves as a unified entity rather than a collection of individual practices. This approach not only improves operational efficiency but also enhances the organization’s attractiveness to potential investors.
The Value of a Strong IT Foundation
A robust IT infrastructure is essential for avoiding disruptions and ensuring seamless operations. Kyle likened this to dental care, where proactive maintenance prevents major issues. By having a reliable IT foundation, DSOs can focus on their core mission of patient care without worrying about technical setbacks.
Supporting Growth and Expansion
The Jetty Group supports DSOs as they grow and expand into new states, managing the complexities of scaling IT infrastructure. Having a dedicated IT partner ensures that all technological aspects are handled efficiently, allowing the DSO leadership to concentrate on strategic growth.
How to Engage with The Jetty Group
For DSOs looking to optimize their IT infrastructure, The Jetty Group offers free consultations. Interested organizations can visit The Jetty Group website or contact Kyle Surratt directly via email. The consultation process helps identify the best next steps and develop a tailored IT strategy that supports business objectives.
Conclusion
Kyle Surratt’s insights highlight the critical role of IT infrastructure in the success of DSOs. By partnering with experts like The Jetty Group, DSOs can achieve cost savings, improve operational efficiency, and build a scalable platform that supports long-term growth. Embracing advanced technology solutions is key to transforming IT into a powerful business driver.
